Question 1

What is Ziqual?

Accepted Answer

Ziqual is an online platform that connects people who need custom-manufactured parts with trusted machine shops. Whether you're a hobbyist or a business, we help you get your parts made — accurately and on time.

Question 2

Who can use Ziqual?

Accepted Answer

Anyone! We work with individuals, startups, engineers, and established companies. If you have a CAD file and need a part made, we’re here to help.

Question 3

What types of parts can Ziqual help manufacture?

Accepted Answer

We handle CNC machining, 3D printing, sheet metal fabrication, and more — in metals, plastics, and composites. Just upload your files, and we’ll take care of the rest.

Question 4

How do I get a quote?

Accepted Answer

Create an account, upload your CAD file (STEP, STL, etc.), add notes and drawings if needed, and we’ll send you a quote shortly.

Question 5

Is it free to request a quote?

Accepted Answer

Yes. Quotes are completely free and non-binding.

Question 6

Can I make changes after requesting a quote?

Accepted Answer

Yes, but it’s easier to just submit a new request.

Question 7

How does Ziqual make money?

Accepted Answer

We take a 15% fee from each transaction — it’s already included in your quote. There are no hidden costs.

Question 8

What payment methods do you accept?

Accepted Answer

We use Stripe to accept all major credit/debit cards and other secure online payment options.

Question 9

Do you charge sales tax?

Accepted Answer

Yes, if required by law in your shipping destination. Taxes will be shown before you pay.

Question 10

Where do you ship?

Accepted Answer

We currently ship within the U.S. (international shipping may be added in the future).

Question 11

How long will my order take to arrive?

Accepted Answer

Lead times depend on the part's complexity and quantity, but most orders ship within 7–15 business days.

Question 12

Can I track my order?

Accepted Answer

Yes. Once your order ships, we’ll send you tracking information.

Question 13

What is your return policy?

Accepted Answer

We accept returns only for defective parts — for example, if your part doesn't match your specified tolerances or materials. Contact us within 7 days of receiving your order.

Question 14

Can I cancel an order?

Accepted Answer

Yes, but only before manufacturing begins. Contact us ASAP — cancellation is not guaranteed, especially for urgent jobs.

Question 15

Is my CAD file safe?

Accepted Answer

Yes. We treat your files as confidential and only share them with vetted manufacturers under NDA.

Question 16

What happens to my data?

Accepted Answer

We store user and project data securely. For more, see our [Privacy Policy](https://ziqual.com/privacy-policy).

Question 17

I run a machine shop. Can I join Ziqual?

Accepted Answer

We’re always looking for great manufacturing partners. Contact us with your capabilities and certifications.

Frequently Asked Questions