Refund & Return Policy

Effective October 28, 2026

1. Overview

Every part we make is custom-manufactured to your specifications. Because of that, we do not accept returns or give refunds for parts that were made as ordered. This policy is part of our Terms & Conditions of Sale; if the two ever differ, the Terms apply.

2. Reporting a problem

If parts do not match the specifications in your accepted order:

• Inspect the parts and tell us in writing within 7 days of delivery
• For problems that could not reasonably be found during inspection, tell us within 30 days of delivery
• Include photos or inspection data showing the nonconformance, and your order number

Parts not reported within these periods are considered accepted.

3. Returns

Please do not send parts back until we give you a written return authorization. We may ask you to return the parts so we can verify the problem. Parts must be returned in the condition you received them, unmodified and unassembled.

4. What we will do

If we confirm the parts do not meet your specifications, we will — at our option — rework the parts, replace them, or credit or refund the price you paid for the nonconforming parts. This is the only remedy for nonconforming parts.

This does not cover problems caused by your design or specifications, customer-supplied material, or parts that have been modified, assembled, misused or damaged after delivery.

5. Cancellations

Orders can be cancelled only with our written consent. If an order is cancelled after we accept it, you pay for the work, material and subcontractor costs incurred up to that point, plus a reasonable profit. Contact us as soon as possible — before production starts is best.

6. Shipping delays and lost packages

Risk of loss passes to you when the parts are handed to the carrier. We are not responsible for delays, loss or damage in transit, but we will help you file a claim with the carrier.

7. Contact

Ziqual, LLC
1111 6th Ave, Ste 550, PMB 235715
San Diego, CA
contact@ziqual.com